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Congratulations on winning one of our Prize Draws.
To claim your prize please follow the instructions below.
Select your preferred shipping option (collect from MUST is free, of course) and where applicable, whether you wish to purchase framing (unframed shirts only).
Please start by entering the prize draw number in the first text box, this number (e.g #123) can be found on the email you received notifying you of your win or can also be found on the prize draw page next to the name of the item.
Please then select the type of prize you have won from the drop-down menu. Once selected the next drop-down box will appear and you will then be able to select if you wished to have it unframed or framed (if the item is already framed then please select "framed" to be able to continue).
Again this will then show the last drop-down where you can then select the option that applies to where you wish to have the item shipped or if you wish to collect it from us.
Once all options have been selected the price at the top (in the smaller font) will update you to show the cost based on the options you have chosen. Please note all options apart from FRAMED - SIGNED SHIRT are shipping costs only, the FRAMED - SIGNED SHIRT option is inclusive of both the framing & shipping costs as a total. You can then proceed through the checkout process as you would by purchasing any online order.
If collecting a prize from ourselves please state in the order notes an estimated date and time you wish to collect. Our office hours are generally 10 am till 5:30 pm on weekdays & whilst our matchday still is open which is 4 hours before the kick-off of home matches & 1 hour after the final whistle. Advance notice is helpful to us as this means we can make sure someone is in the office during the time you wish to call or the item can be made ready to collect on a matchday.
If claiming more than one prize, please enter the details of an individual prize and add it to your basket and then add the next prize as another item and then go through the checkout process. We shall refund any additional shipping cost if we can ship items together (e.g 2 x signed shirts or 2 x prints) Please note that we can't apply this refund for the combined shipping of Framed Signed shirts as the cost is only inclusive of shipping of just 1 shirt. If you do have any issues please contact us using the details at the bottom of this email.
Thanks for your continued support